Customer Service Charter

1. Our Commitment to You

At EcoBlue, we are dedicated to providing exceptional fishing and cruising experiences while ensuring safety, sustainability, and customer satisfaction. Our team is committed to offering professional, friendly, and reliable service to make your time on the water unforgettable.

2. Our Service Standards

We pledge to:

• Safety First – Maintain the highest safety standards for our guests, crew, and vessels. All charters adhere to UAE maritime regulations.
• Customer Satisfaction – Provide a seamless booking experience, clear communication, and professional service before, during, and after your trip.
• Sustainable Practices – Operate with environmental responsibility, minimizing our ecological footprint and promoting marine conservation.
• Professionalism & Courtesy – Ensure our team is knowledgeable, courteous, and ready to assist with any inquiries or special requests.
• Reliability & Punctuality – Depart and return on time, weather and safety permitting. If changes occur, we will communicate promptly.
• Clean & Well-Maintained Vessels – Keep our boats in excellent condition, with regular maintenance and hygiene protocols in place.
• Fair & Transparent Pricing – Clearly outline costs, with no hidden fees, and honor any promotions or discounts offered.

3. Your Responsibilities as a Customer

To ensure a safe and enjoyable experience, we kindly ask that you:

• Arrive on time for your scheduled charter
• Bring your original identification document
• Follow safety instructions provided by the captain and crew
• Respect the marine environment by avoiding littering and harmful activities
• Treat our staff and equipment with care and consideration
• Notify us in advance if you need to cancel or reschedule

4. Feedback & Complaints

We value your feedback! If you have suggestions or concerns, please contact us at:

Email: [email protected]

Phone: +971 56 956 8679 or +971 50 956 3797

We strive to address all complaints professionally and within 48 hours.